Options. The visit will be viewable in your online account shortly - virg. . Give the broadband team a call 0330 041 2460. Unacceptable wait for engineer appointment. Today I logged into the website to. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. We would like to show you a description here but the site won’t allow us. QAM on Upstream should all be 64. Trying to get through to VM to get an engineer as my previous post on here was flagged as "solved" (because I marked the post as helpful?. Engineer didn't turn up. Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. Account - Cable. Downstream power should be between -6 and +10, Upstream power between 34 and 51. . If you don't mind, I will need to send you a private message to pass security. Three recently had a 30-day 4G unlimited package for ~£20. on 12-01-2023 20:13. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. (This. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have heard nothing. Here, you can see if there are any software updates available. I turned up on time, informed the receptionist who I was being intervied by and waited in reception. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. Over 12 months from my order. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Check out the do's and don'ts, in our Community FAQs. Hi Thanks for joining me on PM. So thats now 2 days I've had to take off work for. Earliest 4 days later on Saturday - 5223342. How to restart your equipment properly. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Reply. on 25-08-2023 00:41. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. We had internet problems over the weekend. Networking and WiFi. There’s a broadband issue in your area and our technicians are on the case to fix things. . The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Chris. Gaming Support. Monday to Friday 9am to 6pm and see if you can get. However this tech would cost a one off charge of. Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Browse. Engineer no show. 15 credit to your bill. If its been that long - Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. Booking an engineer is easy with Virgin Media. I took the day off work especially as well. Virgin did not turn up to collect boardband equipment. We would like to show you a description here but the site won’t allow us. As our Support Team has advised, if the engineer failed to attend without at least 24 hours notice of a cancellation, you may be eligible for a standard £30 compensation known as Guaranteed Standards of Performance (GSOP) payment. Re: Landline switch to digital - engineer appointment. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. I have a new LG 47LF7700 and Virgin Media Samsung V Box. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. If there had been an engineer out he would know. Yes the situation is a bit messy and confused. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days. When I try to make an account online, it says 'opps we've run into a problem'. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. Then find your past comm's from VM where it refers to an installation date where the technician is due to install and activate your equipment and services. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. I've been trying to connect the Virgin Media Connect app for a while now with no luck. Check your account online to see if there is any new visit shown there. Joining in. . If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Tudor. It could be a local noise ingress problem and they are checking all users on the same street box. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. But I’ve chosen Now Broadband for my tenancy. Dan1983. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. matt. Moving home with Virgin Media. Turn on and start the hub. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. After entering the Hub settings, it turned out that the telephony was turned off. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. Saw a Virgin engineer - 5396795. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. build flat I needed Vodafone to send an engineer out. Options. They will just waste your time. on 16-10-2022 19:44. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. £29. Broadband. We would like to show you a description here but the site won’t allow us. Their service has stopped working and it is not fully fixed after two full working days. Hi. Virgin Media continues to schedule 'call backs' to ensure an engineer has shown up. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. Explain what you need done - if an engineer visit is offered accept that. 30/06/19: we submitted another complaint to Virgin Media 05/07/19: another Virgin Media engineer visited to assess the damage 11/07/19:. The two engineers out of the four, reported the box problem, but obviously it hasn’t been taken seriously,hence the two. [Deleted User] Posts: 2,879. 22. We would like to show you a description here but the site won’t allow us. I trie. I’ve called customer - 5221667. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Plusnet charges £49. 25 for each and every day that you are kept waiting. Your instructions are hopeless. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . 25 per day if VM fails to activate the services by 11. 1 ACCEPTED SOLUTION. Previously with NTL, Virgin Net, Cabletel, Cable Online. I tried to text and explained I couldn't get. Hi, I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please? I booked the engineer visit - 5340368. Even sitting in the room above the router, the WiFi was dreadful. None of the advisors in India know what they are doing and - 5263894. 10-09-2022 17:45 - edited 10-09-2022 17:47. VM will not dispatch any technicians while an area fault exists. V6. Choose Settings. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. Loads more cancelled installs, loads more promises that its coming, loads of (pointless / nuisance) phone calls and we've finally passed a year from placing the order. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Community; Volt. Speed. We would like to show you a description here but the site won’t allow us. I was sent landline adapter for the switch over date. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. OK, so, last night, internet went down, hub flashing green light, no internet. £29. Navigate to “Help & Settings” and press the “OK” button. You’ll then be able to use your same old phone to make. The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. jpeg1. Re: Engineer left me with 360 AND V6. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. Virgin Media services are only available in eligible Virgin Media network areas. i have tried all the online fixes to no avail. Just moved into a new apartment, had a timeslot booked from 1pm-6pm yesterday on Friday for an engineer to come install home broadband. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Go to solution. My date for the service to start is December 24th. @Anonymous User. He stated that someone else will come the following week. Can anyone help? My landline went down on 16. 00 pm. LJ23. The start up menu didn’t. Copy the text in the Direct Link box, beware, there may be more text than you can see. Click on. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Tudor. I do not work for VM. Early morning at 9AM/11AM I've called the customer service 2 times asking if engineer already visited me? they said no. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. They told me an engineer would visit. How do I get in touch with - 5174587. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Joining in. Virgin TV 360. . Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Engineer not turned up. The property where this will be installed is currently empty and has never had Virgin installed before. If you'd like to cancel an upcoming installation appointment, please contact us. Go to solution. Sorry to hear about your missed smart meter appointment. there is no live chat. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. I understand that your concern is with regards to the installation of Virgin Media services. Home Phone. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. I'm a Very Insightful Person, I'm here to share. I…In response to rolandjp. In June a Virgin engineer informed us that we had an extremely weak signal which was responsible for some of the problems we had been experiencing. We pointed out to him that the whole street had lost their landlines at the same time, but he insisted the only option was to fit a VOIP phone. The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. Also, my order with Plusnet is "Unlimited Fibre Extra". Automatic compensation under Ofcom rules is £9. I had no phone call to say no one will turn up. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Wifi not working after engineer visit. Re: How to book an engineer. I've checked the volume, done all the usual checks, switching on and off, checking it is in the correct portal in the modem. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. • Check the connection is tightly connected, it will make a 'click' noise. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. Using your remote control Select Help & Settings on the Home screen. Give the broadband team a call 0330 041 2460. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. . So today I had virgin media installed in my home and when the engineer arrived and began work i went to make us both a coffee but found that we had ran out of milk (My wife was out at work) so I said to the engineer that I was going to nip to the local corner shop to get a pint of milk. Stayed home from work, engineer didn't turn up, phoned up and they just said the engineer might be late but they have no idea when they. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. There will be a £25 charge for this. I took the day off work especially as well. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. Gaming Support. My Virgin Media App. Reply. How do I get in touch with Virgin media? 0 Kudos Reply. I. This estimate is based upon 2 Virgin Media Test Engineer salary report(s) provided by employees or estimated based upon statistical methods. 00 for a broken. I was supposed to get VM Fibre M500 fitted on Tuesday 6th Dec, the engineer turned up and said I needed a new cable running from the road to the house and this would happen the next day. Joining in. Solved: Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. During the hub 5 installation process the virgin media engineer stated that the virgin media wifi cable lines werent even on their system and that they weren't working properly as even had problem setting it up. I have been a loyal customer of Virgin's for 12 years. in/myVM - where you can amend/cancel if needed. 1 ACCEPTED SOLUTION. Installation of a landline and broadband installation takes approximately 14 days. The broadband signal is weak and non existent in some rooms. Continous cycle. The box has been like this for a couple of years. DTully. If no joy, try the pre-install team - 0800 0521734. To order an adapter, simply click Ready to switch in the. > Connect to the Virgin Media TV service now. These are the telephone numbers for Virgin priority complaints line 01256752000. My account; My bills; My apps; Upgrades; Service status;. Just wait here a day or two for a VM Mod to pick this up and arrange with you. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. Next. I called Virgin as soon as I noticed the issue and. He also denied virgin use Kier. It ended with an engineer visit and repair. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. - Between 7:40-17:10 - Perfectly fine. They haven't done since they sold the "off-net" business to TalkTalk a few years ago. 18/10/07 - 13:56 #4. My Virgin Media. Here’s how much we’ll credit you for the following service issues: £9. > Network. Do not cancel your existing broadband service until Virgin is in and working. They then sent me the engineer's. Megan_L. I'm not in the UK and had to arrange for someone to arrive at 4 p. Engineer arrival time not updated on MyVM. Having been almost caught out by a Microsoft Scam, taking a similar form, I was suspicious, particularly as they did not know my name, but they did know (or guessed) that I was a. 83 per day if we don’t install your services on the promised day until installation’s completed. a month ago. £9. Broadband Fibre broadband & phone. VM engineer no-show, Billing team refuse to compensate. Forum Team. Not a big issue but as my daughter had some online exams planned and had revision to do. is this common? what can i do? are they still likelySadly not a Virgin engineer, but the last time I had a problem they promised an engineer who didnt show, but magically the broadband started working. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. 08-02-2023 01:51 PM. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Check back here at any time for updates. Looking at the service hers it is not showing active. Chris. also modem has reset itself a couple of times . Copy the text in the Direct Link box, beware, there may be more text than you can see. I have been a loyal customer of Virgin's for 12 years. Non-fault callouts such as this are a £25 fee. . I called the helpline and after 30 minutes of frustrating conversation where I had to repeat myself about 4 times on the same points to explain what was wrong the lady reassured me that there would be an engineer booked for me an. Status pages said no problems. After searching online for alternatives I've come to find that no other provider offers High-speed broadband, so I'm currently stuck with an ADSL connection from BT with speeds of 3 / 0. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. QuickStart, set up and connections. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We would like to show you a description here but the site won’t allow us. Now booked again - 5249241. matt. Rang to cancel my virgin contract on Monday as paying nearly £100 per month for very poor broadband/Internet experience. Even Virgin media business bend over backwards for you. Sign out . Then someone else will bring the internal parts and connect them up for you. 22 but did not appear. Hi Chez2681. At the same time my Virgin fibre broadband stopped working. Hello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. tvtimes Posts: 9,276. Yes the situation is a bit messy and confused. Ryan. Solved: Is there any way to book an engineer without having to phone? - 4918892 - 2Ah well here goes again. I would recommend keeping the conversation to one channel so as not to confuse things. After the usual resets etc the system recommended an engineer visit which it booked for 1. Total Loss of Service. You can also view this in the My VM app . on 10-02-2023 10:41. I’ve tried to book an engineer through the phone number provided multiple times but haven’t had any luck/spoken to a human. 2. If you can check the purple envelope top right of your screen that would be great. Welcome to the forum. Just to update the thread, the engineer visit has been booked in. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. I've been trying to organise an engineer visit for several months now due to various issues with my equipment. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. 3 weeks ago. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. 30/1. 3 weeks ago. Email. Community. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. We've been asked not to post the number on the forum so I'll send you a PM with it. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. 0 Kudos. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Broadband. . i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. The engineer visit was booked in for today and was confirmed by text. Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline. Options. Could I please change my Engineer . Welcome to the community and thanks for taking the time to post here on the forums. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. 4. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. Monday afternoon between 12-4pm-. 1 ACCEPTED SOLUTION. By calling 0800 064 3777. @Smeags wrote: Hi. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. on 01-03-2023 00:20. on 11-02-2023 16:42. QuickStart, set up and connections. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30. Go to solution. I've also tried to find a number on the website but I can't find the right one. I thought you couldn't have a 360 and a V6 running on the same account at the same time. You can be confident that we will do everything we can to ensure that it is put right. Options. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. on 16-10-2022 19:44. Best,Sorry the self care checks didn't make a difference. Follow these steps to install your virgin Media Broadband, TV and Phone service. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Could we please arrange an en. I have tried to call and I cant get past contract number as I dont have one yet. How to restart your equipment properly. Forum Team. After the usual resets etc the system recommended an engineer visit which it booked for 1. Seriously thinking of leaving. No one ever calls back. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. Plugged it in, I can make calls out, people can ring in but I can't hear it ringing. No, should bi in an omnibus. We would like to show you a description here but the site won’t allow us. cancel. Sign in . If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. It’s happened to a few people. on 06-02-2023 17:20. Not only that, the Virgin website has changed, I prefer automatic advice. Click the lower link (Share Live Graph) then click generate. These are mainly if we need to complete work or tasks before your appointment.